Property & on-site
- Home Services
- Cleaning & Maintenance
- Construction & Renovation
- Real Estate & Property Services
- Repair & Installation Services
Software for service operations
From the first requestto the completed job.
OPPSTech builds the software behind customer requests, scheduling, work records and billing. We configure the applications around how your team delivers its services.
The business behind the service
Keep the customer’s request
with the people doing the work.
A service request can pass through reception, a coordinator, a specialist and billing. Each person needs the customer details, agreed scope and latest updates.
Our applications bring those records into the workflow, so the next person can pick up the job with its history attached.
Service businesses
A service platform configured for your business.
OPPSTech supports the service businesses below, with configuration and customization for how you receive requests, schedule work, assign teams and manage billing.
Transport & industrial
- Transportation & Delivery
- Towing & Roadside Assistance
- Commercial & Industrial Services
- Oil & Gas Services
Business & customer services
- Technology & IT Services
- Telecommunications Services
- Food & Hospitality Services
- Financial & Insurance Services
Inside a field-service operation
The tools your service team works with.
For businesses that send technicians to customer sites, these OPPSTech applications carry the request from the service desk into the field. Other service models are configured around their own roles and requirements.
Shared service foundationCustomer + assetWork order contextSchedule + outcome
Service Portal
Request service, provide details, follow status and review completed work.
Service Desk
Qualify requests with customer, asset, agreement and history visible.
Dispatch Board
Coordinate priority, territory, skills, availability and travel.
Technician App
Access the work order, history, tasks, parts and required evidence.
Parts + Equipment
Connect required parts, truck stock, reservations and usage to the job.
Operations Center
See workload, exceptions, completion quality and service outcomes.
TECHNICIAN APPWork order FS-2841Cooling System
Customer notifiedParts confirmed · On site
For work at the customer’s site
Send context to the field, not just an address.
Before a technician arrives, the work order brings together the site history, agreed service, required parts and checks. During the visit, the technician records what happened against that same job.
- Customer, site and asset history
- Scope, priority and service agreement
- Required tasks and checklists
- Parts, equipment and truck inventory
- Photos, readings, notes and signatures
The visit stays attached to the work order. The office can follow the recorded work and plan the next action.
A field-service example
Follow a maintenance job from request to completion.
Service need is captured
Customer, asset, symptoms and priority begin the record.
Work is qualified and scheduled
Agreement, skills, time, territory and parts are confirmed.
The right technician is assigned
The field team receives the current scope and context.
Work and evidence are recorded
Tasks, parts, readings, notes and customer updates stay current.
The outcome is confirmed
Approval, proof, follow-up and billing context remain connected.
WORK ORDER #FS-2841Northside Facility · Preventive maintenance
Asset history attachedParts reservedCustomer notifiedTechnician on site
Completion is more than a status
Keep the proof, customer approval and next action with the work.
When the visit ends, the office can review the recorded work, customer approval and any unresolved issues before arranging follow-up or preparing billing.
Required checklistsReadings + measurementsParts usedPhotos + notesCustomer signatureFollow-up work
Explore connected operations →What we work through with you
The category is a starting point.
The workflow defines the scope.
A maintenance visit, an IT support request and an insurance inquiry involve different records, approvals and responsibilities. We begin with an actual example from your business.
We map the roles, approvals and exceptions in your process, then agree the configuration and any additional development or outside services required.
Before we map your workflow
Questions about fit.
Is this only for businesses with field technicians?
No. Field service is the detailed example on this page. We also discuss workflows for the other service categories above, confirming what the platform supports and what requires configuration, integration or development.
Do we have to replace our accounting software?
OPPSTech integrates with QuickBooks and other accounting software. We map the records that need to move between your operational and accounting systems.
Can the workflow follow our own approvals and service steps?
We start with your roles, required steps, exceptions and approvals, then define the configuration and any additional implementation work.
Start with a real example
Walk us through a job.
Show us how the request arrives, who handles it and what needs to happen before it is complete.